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Shipping & Returns

Shipping Information

Our shipping rates are as follows: Australia Post & Fastway Couriers (Signature required)

All orders are shipped within 2 working days. If you have not received an order within 7 days, please notify us by email at:

Refund and Returns

Your satisfaction is our first priority at Pet Shop Australia. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

91 Vine st west, Marsden Park. NSW. 2765

And also include the following information: